Terms & Conditions – BeatSwap

Last updated: April 2026

1. Introduction

These Terms and Conditions govern your use of BeatSwap ("the Platform"), operated by BeatSwap Ltd, registered in England and Wales via Companies House.

By using the Platform, you agree to these Terms.

2. Nature of the Platform

BeatSwap is an online marketplace that allows users to buy, sell, and interact around pre-owned drums and percussion instruments.

We are not a party to transactions between users and do not take ownership of listed items.

3. User Accounts

Users must:

  • Provide accurate information
  • Be at least 18 years old
  • Keep login details secure

We reserve the right to suspend or terminate accounts at our discretion.

4. Buyer Protection

BeatSwap offers an optional Buyer Protection guarantee on shipped purchases. When selected at checkout, the guarantee covers:

  • Items not received: Full refund issued if item doesn't arrive within 30 days
  • Item not as described: Full or partial refund if condition differs from listing
  • Damaged in transit: Full refund if item arrives damaged

Opting out: Buyer Protection is optional for shipped orders. If you choose to opt out at checkout, the protection fee is not charged — but BeatSwap's refund guarantee will not apply to your purchase. You still pay securely via Stripe, however any issue with the item (non-delivery, damage, or not-as-described) will not be covered by our guarantee and must be resolved directly with the seller.

Local pickup: No Buyer Protection fee is charged for local-collection orders, as you inspect the item in person at collection. Funds are held securely and only released to the seller once you confirm handover via the in-app QR code.

5. Sellers Obligations

By selling on BeatSwap, sellers agree to:

  • Ship items within 7 days of payment unless otherwise agreed with the buyer
  • Accurately describe items and condition in listings
  • Provide tracking information once shipped
  • Respond to buyer inquiries within 24 hours
  • Include clear images
  • Disclose defects or modifications
  • Not misrepresent items or engage in fraudulent activity

We may remove listings that violate our policies.

6. Buyer Responsibilities

By purchasing on BeatSwap, buyers agree to:

  • Provide accurate shipping address at checkout
  • Communicate any issues with the seller within 7 days of receipt
  • Inspect items upon delivery
  • Not abuse the Buyer Protection system with false claims

7. Payments

Payments are processed via Stripe Connect.

We are not responsible for:

  • Payment delays
  • Third-party processing errors

We may charge service fees or commissions, disclosed at the point of transaction.

8. Refund & Return Policy

  • Refunds are issued within 5–7 business days after dispute resolution
  • Refunds are processed to the original payment method
  • Return shipping is covered by BeatSwap if item is not as described
  • Items in original condition are required for refunds (except damage claims)

9. Dispute Resolution

  • Both parties have 7 days from delivery to open a dispute
  • BeatSwap admin reviews evidence from both sides
  • Decisions are final and binding
  • Repeated abuse of the dispute system may result in account suspension

10. Fees

We may charge:

  • Listing fees
  • Transaction commissions

All fees will be clearly communicated before they are applied.

11. Prohibited Items

The following items cannot be listed on BeatSwap:

  • Counterfeit or stolen instruments
  • Items that are damaged beyond reasonable repair
  • Hazardous materials or weapons
  • Items in breach of intellectual property rights

12. Conduct

Users may not:

  • Post abusive, illegal, or harmful content
  • Attempt to bypass platform fees
  • Arrange or complete transactions outside of the BeatSwap platform (including cash, bank transfer, or other off-platform payment methods) to avoid fees or buyer protection obligations

13. Social Features

Users may post content within the Platform.

By posting, you grant us a non-exclusive licence to use, display, and distribute your content.

We reserve the right to remove content at our discretion.

14. Account Suspension & Bans

BeatSwap reserves the right to suspend or ban accounts for:

  • Fraudulent activity or misrepresentation
  • Repeated disputes or abuse of the protection system
  • Harassing other users
  • Violating these Terms & Conditions

15. Disputes Between Users

We are not responsible for disputes between buyers and sellers.

We may, at our discretion, assist in resolving disputes but are not obligated to do so.

16. Disclaimer of Liability

BeatSwap provides the platform "as is" without warranties. We are not liable for:

  • Losses arising from transactions between users
  • Indirect or consequential damages
  • Loss of profit or business interruption
  • Third-party actions or lost packages in transit
  • We do not guarantee item quality, safety, or legality

17. Termination

We may suspend or terminate access to the Platform at any time without notice.

18. Changes to Terms

BeatSwap reserves the right to update these Terms at any time. Users will be notified of material changes and must accept updated terms to continue using the platform.

19. Governing Law

These Terms are governed by the laws of England and Wales.

20. Contact

For questions about these Terms or to contact support, use the Contact page within the app or email support@beatswap.co.uk.