Frequently Asked Questions
Everything you need to know about buying, selling, trading, and staying safe on BeatSwap.
Account & Verification
Is ID verification required to sell?
What documentation do I need for verification?
How do I set up Stripe Connect to receive seller payouts?
Buying
How does the payment system work?
Can I negotiate the price or make an offer?
What if I receive an item that's damaged or misrepresented?
How do disputes get resolved?
What about returns and refunds?
Selling
What are BeatSwap's fees and how are payouts calculated?
How do I handle buyer offers and counter-offers?
Can a buyer send me a new offer after I've counter-offered?
How does checkout work when we've negotiated a different price?
Can I feature my listing?
What happens if a buyer disputes their purchase?
Trading & Want to Buy
Can I add cash to balance a trade?
Are trades secure? How do I protect myself?
Can sellers respond to 'Want to Buy' posts with counter-offers?
What happens if there's a dispute over a trade?
Community & Forum
How are posts moderated and what counts as violation?
Can I mention or tag other users in forum posts?
How do I report a problematic post or user in the forum?
Is self-promotion allowed?
Safety & Trust
How do I know if a seller is trustworthy?
What if I'm being harassed by another user?
How do I report a suspicious listing or user?
Is my personal information shared with sellers?
How do I protect myself from scams?
Shipping & Logistics
Who handles shipping and what are the typical costs?
How long does delivery typically take?
What if an item never arrives?
Privacy & Data
What personal information is visible to other users?
How is my data protected?
Can I delete my account and all my data?
Is my data sold or shared with third parties?
Still need help?
Didn't find what you're looking for? Contact our support team and we'll be happy to assist.